Lead Customer Experience Excellence Across Global Markets

As a Customer Success & Account Manager, you will lead high-performing teams, strengthen partnerships with international clients, and drive service excellence across global operations. Your ability to elevate customer satisfaction, optimize performance, and inspire collaboration will directly contribute to long-term client success while building a rewarding global career with Emapta.

Job Overview
- Employment type: Indefinite Term Contract
- 5 days work week
- 20 vacation days in total
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek
- At least1-3 years of experience managing international clients across the US, Europe, Canada, or Australia
- Advanced English communication skills (B2 to C1)
- Proven experience leading and managing teams of 200+ employees
- Intermediate proficiency in Microsoft Excel




- Strong adaptability in fast-paced and changing environments
- Strong teamwork skills
- Excellent interpersonal and stakeholder management skills with a high level of professionalism
- Experience using Monday.com is an advantage
- Available to work on Colombian or U.S. holidays as needed

Your Daily Tasks
- Oversee and enhance the overall customer experience to achieve high customer satisfaction
- Build and maintain strong relationships with general clients across multiple regions
- Lead and support large teams to drive engagement, performance, and continuous improvement
- Manage customer concerns and deliver timely, effective resolutions
- Collaborate with cross-functional teams to improve processes and service outcomes
- Monitor key performance metrics and implement continuous improvements
- Maintain clear and consistent communication with clients and internal stakeholders

Join the Top 1% Ta

📌 Customer Success (Bogotá)
🏢 Emapta Global
📍 Bogotá