Collections Automation Specialists are responsible for proactively tracking and resolving outstanding payment issues, as well as completing aging reports in a timely manner. The specialist will work directly with external customers and internal partners to achieve monthly Unapplied Cash (UAC) and Open Invoice (OIR) goals, minimizing the risk of balances becoming uncollectible. Responsibilities also include reconciling quarterly accounting items to ensure the company remains in good standing, supporting risk mitigation efforts, and collaborating with the business to reduce sales adjustments. In addition to these core duties, the MSP AR Specialist should be prepared to lead calls with both internal and external partners, especially for escalated issues. This includes setting clear agendas, facilitating productive discussions, and ensuring follow-up actions are documented and completed. The specialist will be expected to use and understand external customers’ systems, analyze data to positively impact the Revenue Department, and drive process improvements through effective communication,



leadership and the use of cutting-edge tools such as AI and Microsoft’s Power platform.

What you will do
- Track and resolve outstanding payment issues, ensuring timely and accurate completion of aging reports.
- Work directly with external customers and internal partners to achieve monthly Unapplied Cash (UAC) and Open Invoice (OIR) goals, minimizing the risk of balances becoming uncollectible.
- Reconcile quarterly accounting items to help ensure the company remains in good standing.
- Support risk mitigation efforts and collaborate with the business to reduce sales adjustments.
- Identify ways in which processes can be more efficient and effective and collaborate with team members to effectuate improvements.
- Use and understand external customers systems, analyzing data to positively impact the Revenue Department.
- Lead calls with internal and external partners for escalated issu

📌 Collections Specialist (Bogotá)
🏢 Insight Global
📍 Bogotá