Discover your 100% YOU with MicroSourcing

Position: Business Intelligence Analyst |

Location: Bogota, Colombia

Work setup & shift: Onsite | Office hours

Why join MicroSourcing Colombia?

You'll Have
- Competitive Rewards: Enjoy a robust and competitive total rewards package that includes, but not limited to, paid time off and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with versátil work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Business Intelligence Analyst, you will work directly with our operational leadership team to ensure business goals and workforce strategies are perfectly aligned. You will be an integral part of the planning team, identifying trends and risks that impact efficiency.



You will partner with Operations, HR, and Training teams to fuel performance outcomes and optimize staffing models. Your day-to-day will involve:
- Forecasting & Scheduling: Developing accurate forecasts (volume, AHT, staffing requirements) and managing optimal schedules aligned with business needs.
- Capacity Planning: Managing planned and unplanned shrinkage and conducting capacity planning for short- and long-term staffing needs.
- BI & Dashboarding: Designing, building, and maintaining dashboards and reports (daily, weekly, monthly) to translate data into actionable insights.
- Process Automation: Automating reporting processes using BI tools such as Power BI, Tableau, or Looker to support data-driven decision making.
- KPI Analysis: Performing deep-dive analysis on key metrics including Service Level, Occupancy, Attrition, and Productivity.
- Stakeholder Management: Presenting insights and report

📌 Business Intelligence Analyst (Bogotá)
🏢 MicroSourcing
📍 Bogotá