Addi is seeking a WFM/Operations Analyst in Bogotá to drive workforce planning and analytics for service operations. You will forecast demand, build schedules, monitor real-time adherence, and ensure data quality across WFM platforms.
You’ll configure WFM tools (permissions, shifts, VQ), provide first-line support, and identify optimization opportunities to improve SLA, AHT, and occupancy. Join a fast-growing fintech with equity potential and strong growth prospects.
📌 Workforce Analytics (Bogotá)
🏢 Addi
📍 Bogotá