Jr Customer Service Associate

Jr. Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverages of level 1 and 2 (using established coverage gobal playbook) in order to assure an accurate and timely input.
- Expert on NIQ methodologies, general coverage playbook and local FMCG dynamic.
- Responsible for ensuring a clean input from client shipments data to guarantee an appropiate analysis against NielsenIQ information. Maintain continuos communication and support with Issue Management local team, to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them
- Adhere to Performance KPIs to improve quality performances and maintain work discipline
- Ability to manage complex and multiple databases
- Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data

A successful Jr. Customer Service Associate manages coverage analysis from different NielsenIQ customers. This person will be responsible of ensuring a correct input,



a complete analysis, with the appropriate frecuency delivery, offering a satisfactory experience for Issue Management Team.

Qualifications
- Bachelor's or technical Degree with preference on Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
- 0-2 years of experience in related areas
- Excel and macros expertise is mandatory
- Analytical skills and aptitude for database management is highly important. Statistics knowledge is preferred
- Excellent organizational skills, meeting deadlines and follow-ups
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, proactivity and attention to detail
- English language proficiency is not mandatory, although it is desirable: writing and verbal (Intermediate)
- Desirable: Propose process automation or improvements using tools like Power BI / R/ Python and explorin

📌 Jr Customer Service Associate (Bogotá)
🏢 Nielseniq
📍 Bogotá