About the role

As a Client Support Analyst you will play a crucial role in our 24/7 client support system for our clients. You will be responsible for providing exceptional customer service, coordinating expert interviews, and resolving client inquiries promptly and effectively. Your role will involve bridging time zones, ensuring timely support after 5:30pm, and maintaining accurate records of client interactions. Join us in elevating client experiences with your dedicated expertise and commitment to excellence. This is an opportunity to make a significant impact, ensuring unparalleled client satisfaction and fostering strong relationships across continents.

Responsibilities

Specific responsibilities include (but are not limited to):
- Reviewing client project briefs to understand their knowledge gaps and conduct research to identify the most relevant experts
- Utilizing phone, and email outreach to connect with experts
- Critically screening experts for their suitability and relevance to address a client's needs with an emphasis on quality




- Administrative support on the operations of Expert interviews (being aligned with the projects status, communication with the experts)
- Support on Client Communications
- Support on logistics for Project Management

Requirements
- +1 years in a customer service role. Previous scheduling or coordinating experience is a plus .
- Proficient and fluent English in all language dimensions.
- Bachelor’s degree or higher (required).
- Availability to work 5:30pm – 2:30am.
- Strong communication and interaction skills, including demonstrated oral and written abilities.
- Attention to detail, ideally in a fast-paced and demanding environment.
- Strong problem-solving skills.
- Passion for fast-paced learning, especially in a technology-enabled environment.
- Ability to communicate and manage relationships effectively with senior colleagues and experts.
- Strong desire to work as part of a team.
- Ability to work responsibly, both in

📌 Client Support Analyst (Bogotá)
🏢 Dialectica
📍 Bogotá