Auxis in Bogotá, Colombia is seeking a Service Desk Manager to lead a 24x7 operation spanning multiple regions. You will oversee a team of 10-15 agents, ensuring secure, high-quality end-user support and driving operational excellence.
You will partner with IT leadership, security, and business stakeholders to implement ITIL practices, improve self-service, and foster a culture of continuous improvement while balancing people leadership and customer experience.
📌 Global Service Desk Manager (Bogotá)
🏢 Auxis
📍 Bogotá