Unisys is seeking a Junior Service Desk Analyst in Bogotá to provide frontline user support, guide restoration of functionality, and assist with software installs. You will learn to troubleshoot hardware, software and connectivity issues using remote access tools while escalating complex problems to higher tiers.
Ideal candidates have a High School diploma and under 1 year of related experience, with a commitment to ITIL-like ticketing processes and rigorous SLA compliance at a general tech firm.
📌 Help Desk Agent (Bogotá)
🏢 Unisys
📍 Bogotá