DiDi Integral Inc. is seeking a CX Quality Senior Analyst in Bogotá to design and operate scalable quality assurance frameworks across millions of daily customer and driver interactions.
You will drive end-to-end quality metrics (NPS, CSAT, FCR), lead root-cause investigations, build dashboards, and collaborate with Operations, Product and Trust & Safety to reduce incident rates and improve overall service reliability. Strong SQL and BI skills are required.
📌 CX Quality (Bogotá)
🏢 Didi
📍 Bogotá