You will be responsible for overseeing and managing the company's general travel and expense processes. This role ensures policy and process compliance and will work closely with various departments, including finance, HR, and procurement to implement and maintain best practices in travel and expense management. On the other hand, in this role you will oversees Help Desk and Vendor Query Portal ensuring prompt resolution and stakeholder satisfaction.

PRINCIPAL ACCOUNTABILITIES

Vendor Query Portal Management:
- Oversee the end-to-end process of vendor query resolution through the vendor query portal.
- Collaborate with IT and vendors to enhance the functionality and user experience of the portal.

Help Desk Operations:
- Establish and manage a centralized help desk function to address internal and external inquiries related to vendor interactions.
- Implement best practices for efficient help desk operations, including ticketing systems and knowledge base management.

Query Resolution and Escalation:
- Act as a subject matter expert in resolving complex vendor queries,



providing guidance to the team for effective and timely resolution.
- Implement escalation procedures for high-priority issues, ensuring prompt resolution and stakeholder satisfaction.

Vendor Relationship Management:
- Collaborate with procurement and vendor management teams to identify trends in vendor queries and proactively address recurring issues.
- Develop and maintain positive relationships with key vendors through effective communication and issue resolution.

Travel & Expenses Management:
- Act as subject matter expert for travel and expenses-related inquiries, providing expert guidance to employees and stakeholders.
- Utilize Concur or other relevant tools to manage end-to-end travel and expenses processes, ensuring compliance with policies and procedures.

Concur Expertise:
- Serve as the Concur system expert, providing advanced training and support to users across the organization.
- Coll

📌 Global T&E Process Owner – Sap Concur Expert (Antioquia)
🏢 Ingepsy
📍 Antioquia