Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you- because when you feel valued, you’re empowered to do your best work.
Job Summary
Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team.
Responsibilities
Leadership
- Provides immediate supervision to a unit or group of employees
- Assigns, instructs, and supervises the team
- Plans core duties for the team to complete
- Ability to manage and supervise a project team




- Manages personnel compared to workload (could include support from other Data Center's)
- Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.
- Strong operational discipline with the ability to enforce processes and standards
- Coach team members on communication quality, standards, and execution

Systems Support
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
- Performs troubleshooting and supports customers
- Report and tracking Monthly, quarterly and Annually KPIs.

Installation
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of n

📌 Supervisor, Data Center Customer Operations (Bogotá)
🏢 SwiftCruit
📍 Bogotá