Company:
Marsh
Description:
We are seeking a talented individual to join Marsh. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Surety Assistant Supervisor provides day to day coaching for managers and non-managers to ensure a productive and engaged team including managing resource planning and monitoring workflows. He or she builds relationships with internal and external business partners, working alongside business leaders to provide centralized servicing with transparency and accountability across the client delivery lifecycle.
We are Marsh, an innovative company providing 150 years of knowledge and experience in the areas of risk, people and strategy. We help our clients navigate the complexity, unfolding new possibilities in the most pressing issues of our time.
We will count on you to:
- Supervise a team of Surety Assistants to ensure expectations of role are met
- Effectively coach and develop team members to help achieve goals including oversite of established process,



accuracy and timely delivery of established client support work to be completed
- Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership with client teams to improve the client experience
- Contribute and oversee process improvement with efforts to increase efficiency
- Manage staffing capacity to maintain adequate staffing and build talent bench strength
- Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production
- Ensure a high level of client satisfaction by leading team to deliver high quality client service activities
- Remain current by understanding and following all Marsh compliance, professional and t

📌 Surety Assistant Supervisor (Bogotá)
🏢 Marsh McLennan
📍 Bogotá