We are hiring a Practice Operations Coordinator for a clinician-led private practice company in the Mental Health industry. This is a Part-Time Remote role for a US-based client.

The role is focused on end-to-end patient coordination, prior authorizations, scheduling, vendor coordination, and accounts receivable follow-up.

Key Responsibilities
- Serve as the primary point of contact for patients via phone, email, and portal; provide timely, empathetic support and triage requests
- Manage the provider’s calendar: schedule/reschedule appointments, confirm visits, and coordinate across multiple state licenses and time zones
- Own medication prior authorizations (PAs) and insurance-related follow-up; coordinate with pharmacies and payers to ensure timely approvals
- Monitor accounts receivable with the billing company; reconcile encounters vs. payments, escape delays, and track resolution to closure
- Coordinate and lead recurring vendor touchpoints (e.g., SEO/website partner and billing partner); maintain agendas, notes, and action items




- Maintain accurate documentation in the EHR and shared trackers; prepare weekly status reports and simple performance metrics
- Build and refine SOPs, forms, and workflows; identify gaps, recommend tools, and liaise with vendors to improve efficiency
- Manage referral intake and a patient waitlist; ensure clear communication, prioritization, and timely handoffs
- Perform insurance eligibility/benefits checks as needed; verify coverage prior to visits
- Support light outbound marketing once core workflows are stable (e.g., emailing/calling local therapy groups/PCPs for referrals and coordinating materials)

Required Qualifications
- 2–4 years of experience in US healthcare administration or medical practice coordination
- Hands-on experience with prior authorizations and payer/pharmacy coordination
- Experience monitoring accounts receivable or collaborating with third-party billing partners
- Exceptional written and verbal English;

📌 Practice Operations Coordinator (Colombia)
🏢 Cherry Assistant
📍 Colombia