The Billing Support Specialist is a frontline, high-volume call center role responsible for assisting patients with billing questions through inbound calls and email correspondence. This role requires strong communication skills, attention to detail, and the ability to manage multiple inquiries simultaneously while maintaining accuracy, empathy, and professionalism. You will play a critical role in resolving billing issues, processing claim resubmissions, managing patient escalations, and ensuring a positive patient experience.

WHAT YOU’LL DO
- Handle a high volume of inbound patient calls related to billing inquiries in a timely and professional manner.
- Respond to patient emails regarding billing, claims, and payments with clear, accurate, and thorough information within established email SLAs.
- Research, investigate, and resolve patient billing issues, ensuring all concerns are fully addressed.
- Perform claim corrections and resubmissions to support timely and accurate reimbursement.




- Review and update patient billing and insurance information to ensure records are accurate and complete.
- Receive and manage patient escalations, demonstrating strong de‑escalation skills and escalating issues internally when necessary.
- Maintain detailed documentation of all patient interactions, escalations, and resolutions in the system.
- Escalate complex or unresolved billing issues to appropriate internal teams while keeping patients informed.
- Collaborate with billing, revenue cycle, and cross‑functional teams to streamline workflows and improve service efficiency.
- Identify trends or recurring issues and provide feedback to help improve billing processes and the overall patient experience.
- Maintain productivity and quality standards in a fast‑paced, high‑volume call center environment.

ABOUT YOU
- Strong verbal and written communication skills with the ability to empathize with patients and de‑escalate concerns.
- Experience in a high‑volume call center or custom

📌 Billing Support Specialist (Bogotá)
🏢 Carbon Health Technologies
📍 Bogotá