CNX in Bogotá is seeking a Sr. Quality Evaluator to monitor and evaluate inbound and outbound calls, emails, and chat for quality and accuracy.
You will contribute to program performance improvements by providing actionable insights and maintaining knowledge of client products and services. The role involves auditing samples, reporting results to stakeholders, participating in calibration sessions, and supporting training and process improvements to drive Balanced Scorecards and profitability
📌 Senior Quality Evaluator: Call Center Insights (Bogotá)
🏢 CNX
📍 Bogotá