On behalf of FinTech Client #1, SD Solutions is looking for a talented Associate Customer Onboarding Manager to step onto a fintech unicorn rocketship

As an Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The idóneo candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti's SaaS products.

Responsibilities:
- Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
- Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
- Guide customers through the technical integration process, providing expert problem-solving assistance.
- Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.




- Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

Requirements:
- Bachelor's degree in a relevant field or equivalent practical experience.
- 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
- Excellent project management, communication, and problem-solving skills.
- Ability to work in a fast-paced, deadline-driven start-up environment.
- Passionate about customer service and proactively identifying solutions.

Preferred:
- Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
- Accounts Payable and Procurement knowledge.
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

About the company:

A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to

📌 Fintech Client #1 | Customer Onboarding Manager (Medellín)
🏢 Ingepsy
📍 Medellín