Company Overview:
General Technology Solutions is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
We are looking for a highly motivated and customer-focused Help Desk Support Specialist (Level 1) to provide entry-level technical support for a cloud-based Transportation Management System. This individual will act as the first line of contact for client issues, handling initial troubleshooting, logging tickets, and escalating complex issues to the appropriate team.
Position Title: L1 HelpDesk Support Specialist
Location: Remote - LATAM
What you will be doing:




Provide Level 1 technical support via ticketing system, email, or phone to users of the SaaS-based TMS platform.
Log, categorize, and escalate technical issues following internal support procedures.
Assist customers with basic system navigation, common errors, and general functionality.
Monitor open support requests and ensure timely communication and follow-ups.
Document all interactions and troubleshooting steps in the internal knowledge base.
Work closely with Level 2 support and product teams to escalate recurring issues.
Participate in scheduled training sessions and continuous learning, especially around Salesforce and Revenova platforms.
Maintain a strong customer-first attitude, ensuring excellent support experiences.
Required Skills & Experience:
1–2 years of IT support or help desk experience.
Preious experience with Salesforce CRM or similar platforms.
Willingness to learn Revenova and industry-specific tools (

📌 HelpDesk Support Specialist (Colombia)
🏢 Lean Solutions Group
📍 Colombia