Open to Latin America - Working EST timezone

We're the all-in-one agentic marketing platform. AI-native from day one. We're not joining a category, we're defining it.

The Implementation Team Lead owns the performance, health, and growth of the Implementer team and its client portfolio end to end; combining people management, escalation ownership, client-level sales/retention work, and hands-on technical problem-solving. The role also carries a large internal-tooling function: building and maintaining the dashboards, trackers, and automation the team runs on.

What you'll own

1. Team management & people leadership
- Run daily lead huddles (peer Team Leads) and the daily Implementer team sync
- Hold recurring 1:1s with each Implementer; provide coaching (communications, technical/agentic-engineering skills)
- Maintain performance management artifacts: Employee Performance records, Employee Review Board, Weekly Employee Review, Deel feedback submissions
- Review and approve team time tracking (Hubstaff) daily
- Set and track quarterly team objectives (EOS "Rocks")

2.



Portfolio oversight & KPI ownership
- Maintain the IMP Scorecard, Retention scorecard, and customer health dashboard across the whole book of business
- Track billing and quota utilization per account
- Own and evolve internal reporting metrics (e.g., First Response Time)
- Review and formalize role permissions (Permissions Matrix) across the team

3. Escalation handling
- Serve as the point of escalation for issues Implementers can't resolve (platform bugs, OTTO/MCP/integration failures, billing issues, etc) — log, ticket (Linear + Slack + client project), and drive to resolution with Product/Engineering/Billing
- Take direct ownership of at-risk or churning accounts — running post-mortems, offboarding negotiations, and building new process (e.g., a churn-flow SOP) in response
- Track and follow up on ongoing open tickets for implementation clients as a standing catch-all across the team

4. Client-fa

📌 SEO Implementation Team Lead (Bogotá)
🏢 Search Atlas
📍 Bogotá