Company and Job Overview:
Our client helps small and midsize manufacturers of human food, pet food, and supplements
navigate laboratory testing, labeling, and retail-readiness requirements. They make food science easier to understand by providing practical guidance, responsive service, and clear explanations of laboratory results.

The Customer Success Specialist is the primary commercial and service contact for customers
throughout their entire client journey. This person responds to inbound inquiries, learns what the customer is trying to accomplish, recommends appropriate services, prepares and follows up on proposals, and converts qualified opportunities into projects. After the sale, they continue to own the relationship by coordinating project setup, tracking progress, communicating updates, delivering final reports, supporting questions, and identifying future needs. This is a remote customer success and inside sales role. Leads come through the website and by phone, so outbound cold calling is not required.

What You Will Own:




Respond promptly and professionally to inbound web and phone inquiries, serving as a knowledgeable first point of contact.
Use consultative discovery to understand the customer’s product, business goals, timing, questions, and underlying reasons for seeking testing or labeling support.
Recommend appropriate laboratory testing, labeling, and related services within established company guidelines, involving technical team members when specialized expertise is needed.
Prepare, present, and follow up on quotes or proposals; answer questions; address concerns; and guide qualified opportunities toward a clear decision.
Maintain ownership of the customer relationship after the sale, providing continuity from initial inquiry through project completion and future work.
Meet individual and team goals for responsiveness, opportunity follow-up, revenue, project handoff quality, and customer experience.

Customer and Project Management:
Oversee lab

📌 Customer Success Specialist (Colombia)
🏢 Talent Hackers
📍 Colombia