Overview

The Customer Success Manager helps new and existing customers derive the most value from Hyland's products and services. This role owns the customer journey post-implementation, maintaining strong customer and partner relationships, ensuring product adoption and stability, reducing risk, and creating customer growth opportunities. The Customer Success Manager serves as a primary point of contact, representing and advocating for the customer at every stage of their journey.
Your Role Responsibilities? Here's What You'll Do.
- Drive retention and growth among assigned customers by understanding their business objectives and helping them maximize the value of their products and solutions through digital and non-digital communication methods.
- Collaborate and consult with customers to understand business objectives; analyze existing ROI models and present findings based on customer goals.
- Act as the customer advocate by sharing established best practices that maximize the value of products and solutions, and routing inquiries and concerns to appropriate team members.




- Partner with and support customer executive-level business stakeholders (C-Suite) with their renewal and expansion needs.
- Identify and monitor risk in customers not achieving their stated business objectives and develop a proactive risk mitigation plan.
- Represent the voice of the customer to inform Hyland's marketing, sales, and product strategy.

Role Essentials
- Bachelor's degree or equivalent experience, with demonstrated experience in a customer advocacy role.
- Experience managing or participating in projects, with the ability to drive projects to completion with oversight.
- Strong oral and written communication skills that demonstrate a professional demeanor, with the ability to interact with others with discretion and tact.
- Strong organizational, multi-tasking, and time management skills with the ability to thrive in a fast-paced, deadline-driven environment; up to 25% travel t

📌 Customer Succes Manager (Colombia)
🏢 Hyland
📍 Colombia