About Omilia

Omilia is a leader in enterprise Conversational and Agentic AI for customer experience.

Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General Purpose Conversational AI and a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, we power voice and digital customer service for integral enterprises in finance, insurance, healthcare, utilities and beyond.

Our unified, self-learning platform spans voice and chat agents, authentication, fraud prevention, and agent assist, and completes customer service tasks with human‑like understanding.

Why LATAM, Why Now

Omilia is expanding its footprint across the Americas to support accelerating customer demand and growth in North and South America. This role is a strategic, founding hire: the person we bring on will anchor our Conversational AI Delivery capability in the region and become the technical lead around whom we build a dedicated LATAM Delivery pod.

The Senior Conversational AI Delivery Lead for LATAM is the hands‑on technical owner responsible for designing, building,



and deploying enterprise‑grade conversational AI and agentic automation solutions on the Omilia platform for customers across North and South America. Operating at the intersection of AI engineering and client delivery, this role translates complex CX requirements into production‑ready implementations while serving as the founding anchor of a regional Delivery pod that will grow under their technical leadership.

Purpose

As Senior Conversational AI Delivery Lead for LATAM, you will be the hands‑on technical owner responsible for designing, building, and deploying enterprise‑grade conversational AI and agentic automation solutions on the Omilia platform for customers across North and South America.

You will operate at the intersection of AI engineering and client delivery — translating complex CX requirements into production‑ready implementations — while serving as the seed of a regional Delivery p

📌 Senior Conversational AI Delivery Engineer Lead (Bogotá)
🏢 Omilia
📍 Bogotá