People Services Generalist Junior

Location: Bogotá, Colombia

About The Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As a People Services Generalist within our People Services Team, you’ll be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best‑in‑class service for our employees. The PS Generalist Junior will ensure that the procedures listed below and related to the C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are performed and deliver under an adequate environment of control and segregation of duties, minimizing the risks associated.

Responsibilities
- Provide cross‑sectional support to employees, managers, P&C;, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools.




- Queries Handling through the ticket tools used within People Services especially in ServiceNow, providing timely and high‑quality response for all L1, L2, L3 queries for employees, manager, P&C; and PS.
- Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.
- Support testing of new functionality or implementations of ServiceNow.

About You
- Experience:
- Minimum 2+ years of HR operations experience.
- Proven experience with HRIS systems (Workday, ServiceNow).
- Proven experience with Office Automation Tools (Office 365, PPT, Excel, PowerBI, Power Automate).
- Soft and technical skills: Project management; Strategic thinking and problem‑solving; Change management and process improvement; Cross‑cultural communication, Customer service excellence; Stakeholder management; Continually seek out ways to improve user satisfaction.
- Language: English and Spanish adv

📌 People Services Generalist Junior (Colombia)
🏢 Sanofi
📍 Colombia