If you are an excellent communicator with call center and sales experience, we have an incredible opportunity for you Multiple positions are open for customer service associates for a integral customer experience leader in Colombia. The role entails that a customer service associate in Fusion CX Colombia will deliver exceptional omnichannel service to clients or final consumers through multiple channels, understand and address client needs efficiently, and perform all activities required by the client. You must meet all the key performance metrics and objectives and perform specific business tasks delegated by the client. You will represent the client on every channel while interacting with the client or final consumers as required by the operational process of this account. Grow and become a seasoned customer service industry player with us Apply now For candidates exploring customer service jobs in ColombiaorEnglish-speaking call center jobs in Colombia,



this role is one of the primeColombia job opportunities designed to accelerate your career in a transformative customer experience environment.

Job Description - Customer Service Associate
- Communicate with clients professionally and courteously, interpreting their needs before, during, and after interactions through various channels, such as phone, mail, and chat.
- Ensure the accuracy and confidentiality of all client-related information, including account details, credit card information, billing information, and customer identification.
- Adhere to the standard procedures, guidelines, and specific account policies regarding client interaction and communication.
- Meet or exceed Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) set by the client, which may include assistance and adherence, quality assurance (QA), sales/conversion rates, productivity, call management time, and/or Customer Satisfaction (CSAT)/Customer Service Index (CSI).
- Engage with clients and perform tasks to enhance the

📌 Customer Service Associate – English – Utility (Medellín)
🏢 Fusion BPO Services
📍 Medellín