Salary: $3,000,000 COP
Location: Hybrid (2 days on-site / 3 days remote)
Training: 1 month fully on-site (mandatory)

About The Role

We are hiring a Pre-Installation Support Specialist to work directly with international clients, guiding them through the pre-installation process and ensuring everything is ready before go-live.

What You’ll Be Doing
- Manage multiple clients simultaneously during the pre-installation phase
- Guide clients through checklists and required documentation
- Identify missing requirements and follow up until completion
- Communicate clearly in English (written and spoken)
- Coordinate with internal teams to ensure readiness for implementation

What We’re Looking For
- Advanced English (B2+ or higher) with real client interaction
- Experience handling active cases (support, onboarding, customer success or similar)
- Experience using ticketing systems or structured workflows (CRM,



Zendesk, Freshdesk, or similar)
- Strong organizational skills and ability to track multiple processes without losing detail
- Ability to explain processes clearly to non-technical clients
- Comfortable working under deadlines and handling multiple priorities

What You’ll Get
- Hybrid work model after training (2 days on-site / 3 remote)
- Exposure to international clients and operational processes
- A role with ownership and direct impact on client experience

Important
- This role involves managing multiple clients at the same time and requires constant follow‑up
- If you have not handled active cases or worked with clients in English on a daily basis, this role is likely not a fit

📌 Pre-Installation Support Specialist (Medellín)
🏢 Ram BPO
📍 Medellín