What You’ll Do
- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and elevate customer experiences to management
- Contribute to and maintain the Knowledge Base
- Contribute to diagnostic tools and utilities, and create new ones
- Respond to customer inquiries via support cases, email, chat, and phone

Who You Are
- 4+ years of experience supporting complex enterprise software solutions
- Strong ability to read and understand Java code
- Experience using REST APIs
- Experience with testing and/or development of production‑quality Java‑based web applications
- Solid experience with Linux command‑line tools
- Experience with SQL databases (PostgreSQL is a plus)




- Experience with networking (sockets, HTTP, proxies/firewalls, TLS/SSL)
- Experience with scripting languages (Python, Bash, TypeScript, etc.)
- Experience with a major cloud platform like AWS, Azure, or GCP
- Experience with application servers (e.g., Jetty, Apache, NGINX, etc.)
- Experience with container technology such as Docker, Kubernetes, or similar
- Exceptional written and verbal communication skills
- Solid English proficiency
- Strong problem‑solving ability and experience interacting with clients on technical challenges

Adecuado To Bring
- Experience with SCM, CI/CD, and associated tools (Jenkins, Bamboo, GitHub, GitLab, etc.)
- Debugging certificate‑based mutual TLS and SSL authentication
- Experience analyzing network traces with tools such as Wireshark or tcpdump
- Experience with component management build tools (Maven, npm, NuGet, etc.)
- Experience with Sonatype, JFrog, Snyk, or similar products
- Deploy

📌 Senior Java Product Support Engineer (Bogotá)
🏢 Sonatype
📍 Bogotá