4 March, 2026

LATAM, 100% Remote, U$D

Employment Type: Full-Time | Long-Term

Location: Remote from Argentina, Uruguay, or Brazil

Time Zone: PST business hours

Industry: Digital Agriculture

About the Role

We are seeking a Cloud Support Engineer to support an internal cloud platform operating in an automation-first environment.

This role focuses on AWS operations and Developer Experience, supporting access management, IAM configurations, CI/CD pipelines, repositories, workflows, and internal tooling. The position requires strong ticket ownership, technical troubleshooting skills, and the ability to continuously improve operational efficiency.

You will play a key role in ensuring reliable platform operations while helping development teams deliver faster and more securely.

Key Responsibilities

Support Intake & Ticket Ownership
- Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to closure.
- Provide strong customer communication, including timely updates and clear resolution notes.




- Identify recurring request patterns and propose improvements to reduce ticket volume and resolution time.

AWS Access & Operational Support
- Fulfill AWS access requests, including IAM roles and policies, permission troubleshooting, and least-privilege adjustments.
- Investigate operational issues (“why is this failing?”) across logs, permissions, connectivity, and service configuration.
- Partner with platform and security teams to ensure consistent remediation and compliance.

Developer Experience (CI/CD & Repositories)
- Troubleshoot GitLab CI/CD pipeline issues (runners, permissions, secrets/variables, artifacts, templates).
- Support repository workflows, including access controls, branch protections, and merge strategies.
- Promote standardized patterns that improve delivery reliability and reduce support dependency.
- Create and maintain practical runbooks, knowledge base articles, and FAQs.
- Develop small automation scripts (Pyth

📌 Cloud Support Engineer (Colombia)
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