Job Summary

Reviews and monitors the development and implementation of detailed IT solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for identifying and defining the client needs/requirements, developing a proposal (a Statement of Work) to meet those needs as well as overseeing the implementation of a project, Professional Services Engagement or Premium Customer Support Agreement from beginning to end, thereby assuring a successful client experience. Performs in both a people management role and a technical leadership capacity. Performance is typically measured by Productive Utilization, (i.e., billable hours for the department) or performance against revenue and expense budgets as well as specific services metrics for project delivery (on time, on budget, customer satisfaction with delivered services). Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Job Responsibilities




- Responsible for working closely with Program and Project Management in addressing client issues and problems with projects, contracts, or other business related items in a timely manner to solve issues.
- Lead services team personnel in accordance with organizational and company goals and objectives.
- Engage, develop and manage talent to maximize team efficiency and support individual growth and development. Providing regular feedback, conducting individual development plans, performance appraisals, and providing mentoring to team and less experienced personnel as necessary.
- Support the sales team in developing estimates and supporting the solution scope process and development of the statement of work (SOW), administering and delivering professional services and Premium Customer Support (PCS) contracts with client/customer and internal management as required, including review and approval of professional service and PCS bids prior to release by sales.
- Working closely with Program Man

📌 Mgr Services (Colombia)
🏢 Aci Worldwide
📍 Colombia