Manage and analyze Tekniplex orders, ensuring the fulfillment of the procedures involved, optimizing time and resources to ensure the quality of customer service.
Key Responsibilities
- Prepare and send pending report.
- Prepare out of stock report.
- Invoicing follow-up.
- Telephone attention.
- Active participation in improvement projects generated or required by the organization or the area manager.

Responsibilities
- Guarantee the updating of the information in the system, dates, quantities, price, address, schedules and other conditions required for the management of the order.
- Follow up on production dates.
- Ensure the fulfillment of customer service agreements.
- Analyze and control inventories according to the line of business and customers assigned MTO orders and MTS orders.
- Guarantee the result of the performance indicator, complaints and claims, returns, out of stock, effectiveness in deliveries, for the decision making process of Customer Service.

Qualifications
- Proven experience in customer service. 3+ years.
- Excellent verbal and written communication skills in both spanish and English B1
- Strong organizational and multitasking abilities.

📌 Service Delivery Analyst (Bogotá)
🏢 Empresa confidencial
📍 Bogotá