Company Overview

Omilia is a leader in enterprise Conversational and Agentic AI for customer experience. Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General Purpose Conversational AI and a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, we power voice and digital customer service for general enterprises in finance, insurance, healthcare, utilities and beyond. Our unified, self‑learning platform spans voice and chat agents, authentication, fraud prevention, and agent assist, and completes customer service tasks with human‑like understanding.

Role Overview

The Senior Conversational AI Delivery Lead for LATAM is a founding hire that will anchor our Conversational AI Delivery capability in the region and lead the establishment of a dedicated LATAM Delivery pod. The role is a hands‑on technical owner responsible for designing, building, and deploying enterprise‑grade conversational AI and agentic automation solutions on the Omilia platform for customers across North and South America.

Core Responsibilities





Hands‑on AI Solution Delivery
- Design, configure, and deploy end‑to‑end conversational AI solutions on the Omilia OCP platform, covering agentic workflows blended with traditional NLU modeling and omnichannel integrations.
- Integrate GenAI capabilities into production deployments: RAG pipelines, embedding search, and LLM prompt engineering.
- Own technical delivery quality from design through go‑live and hypercare, ensuring on‑time, on‑budget outcomes aligned with client CX goals.
- Manage contact center infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs.

Regional Pod Leadership
- Act as the technical anchor for the emerging LATAM Conversational AI Delivery pod—defining standards, playbooks, and quality bars for the region.
- Help scope, interview, and onboard pod members (engineers, junior delivery talent) as the team scales.
- Operate as the regional technical authority for Omilia delivery, worki

📌 Senior Conversational AI Delivery Engineer Lead (Colombia)
🏢 Omilia
📍 Colombia