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We're seeking a driven and customer-focused SMB Sales Representative to manage, retain, and grow our small-market customer segment across North America. This role is responsible for handling inbound demand, driving successful renewals, implementing price adjustments, and expanding Upshop’s footprint within existing SMB accounts.

The adecuado candidate thrives in a fast-paced environment, excels at managing a high volume of customer interactions, and is adept at identifying opportunities that enhance customer value while contributing to Upshop’s revenue growth.

Key Responsibilities

Inbound Demand Management
- Serve as the first point of contact for inbound inquiries from SMB Scales & Labeling prospects and customers.
- Qualify and respond to requests related to product information, pricing, licensing, upgrades, and service needs.
- Prioritize and manage a high-velocity queue of inbound leads to ensure fast response time and an excellent customer experience.
- Own the renewals process for SMB Scales & Labeling customers,



ensuring contracts are renewed on time and with accurate terms.
- Communicate and execute annual price increases and adjustments in alignment with Upshop policies.
- Maintain accurate renewal forecasting and reporting using CRM tools.

Expansion & Revenue Growth
- Identify and pursue upsell and cross-sell opportunities within the SMB customer base (additional labels, software modules, scales, services, etc.).
- Conduct account reviews to understand customer needs and recommend value-add product enhancements.
- Drive expansion sales to meet or exceed monthly and quarterly revenue quotas.

Customer Relationship Management
- Build strong, trust-based relationships with SMB customers to encourage long-term retention and satisfaction.
- Partner with Customer Support, Customer Success, and Operations teams to ensure customer issues are resolved quickly and successfully.
- Maintain comprehensive, accurate account

📌 SMB Sales Representative (Medellín)
🏢 Roca Alliances
📍 Medellín