What does a Team Lead do? Think of yourself as someone who will provide mentorship, guidance, and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Team Lead.
You will implement escalation channels by mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
So, do you have what it takes to be a Team Lead?
Requirements:




- 1 year of prior relevant people management experience in the BPO or call center industry
- A strategic thinker with strong analytical and creative problem-solving skills
- Experience creating and implementing action plans
- A high-level understanding of customer confidentiality standards.
- Performance Management Advanced Coaching Structure (Impact)
- Advanced English level (B2).
- Performance Management
- Advanced Teammate skills
- Development Structure
- Teammate Engagement Planning & Execution Skills with and without a budget.
- You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, QA, NPS, FCR, etc).
- You will be responsible for interviewing Teammates. You will also promote department culture.
- Maintain communication with personnel to know their needs in terms of Occupational Safety and Health.
- Allow the participation of its

📌 Team Lead Trilingual (Colombia)
🏢 Taskus
📍 Colombia