Overview
We’re looking for positive, customer-focused individuals with automotive experience or a strong desire to learn. You'll handle calls related to product info, and claims processing, always delivering top-tier service.
At Axiom Connected, we take pride in our people-first culture and digital-first approach. Our Bogotá team supports U.S. clients in the automotive finance and insurance space, ensuring fast, efficient, and professional service with every interaction.
Responsibilities
- Answer inbound calls from existing customers
- Assist customers with general inquiries, making payments, and questions regarding program limits and benefits, billing questions, claims, etc.
- Process automotive claims (Non-mechanical and Mechanical claims).
- Handle customer concerns and escalate issues as needed, ensuring all efforts are made to retain existing customers
- Work with finance and administration




- Maintain a consistently positive attitude and customer-first approach to deliver stellar service to all customers
- Maintain current knowledge of products and services offered
- Other tasks as assigned.

Qualifications
- Bilingual abilities required (English B2+ or above is mandatory).
- Office 365 experience preferred (Outlook, Teams, Word, Excel, Etc.)
- Strong attention to detail and the ability to follow directions
- Ability to provide excellent customer service in all situations including patience, de-escalation, positive demeanor.
- Ability to effectively multi-task.
- 40 hours a week

Benefits
- Base salary $3,000,000 + $600,000 COP in benefits
- Career growth opportunities
- Position will have the option to be hybrid remote after 60 days

📌 Claims Agent (Bogotá)
🏢 Axiom Products
📍 Bogotá