At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know‑how to push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Your Role:
Responsibilities
- Be customer obsessed.
- Manage each call interaction with the customer’s satisfaction as your number one priority.
- Identify customer needs, clarify information, research every issue, and provide solutions.
- Inform customers by explaining procedures; answering questions; providing information.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements
- High School diploma or equivalent required.
- Experience in banking or fintech campaigns.




- Passion for delivering a stand‑out customer experience.
- Excellent verbal and written communication skills.
- Ability to ask probing questions and solve problems.
- Ability to follow instructions for specific customer resolution tasks.
- Ability to work within a high‑pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service.
- Ability to read, write, speak and understand the ENGLISH language in a business environment (85% - 90%).
- Adaptable with schedules and available to work a variety of shifts to include weekends, overnights, holidays, or extra shifts to meet the needs of the business.

EEO Statement
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our bes

📌 Customer Service Representative (Bogotá)
🏢 Ubiquity Global Services
📍 Bogotá