About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
- Maximizing the use of APIs to automate customer support tickets.
- Optimizing customer authentication methods across all channels to streamline customer journey mapping.
- Organizing and structuring API optimization requests for the engineering team, clearly outlining the impact and use case design.
- Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.
Responsibilities
- Collaborate with the Tools General Manager to assess the company's tooling needs and requirements.
- Assist in regular audits and assessments to ensure tools are functioning optimally and meeting user requirements.
- Assist in the configuration, customization, and optimization of tools to align with business objectives and workflows.
- Provide ongoing support and troubleshooting assistance to users experiencing issues with tools.
- Document all changes made to the tools, as well as the inclusion and exclusion of access in order to provide track and control of these actions.
- Proactively identify opportunities to enhance existing tools or implement new tools to drive efficiency and innovation and present implementation cases of said opportunities to the Global Tools Manager.
Requirements
- Undergraduate degree with 1-2 years experience in a customer exp
📌 Automation Engineer (Bogotá)
🏢 PayJoy
📍 Bogotá