JOB DUCK IS HIRING AN INTAKE & CONSULTATION SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US‑based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years

Role Overview

We are looking for a professional, compassionate, and highly organized Intake Specialist to serve as the first point of contact for potential clients. This role is crucial in creating a positive first impression, gathering essential case information, and ensuring callers are properly vetted and scheduled with the appropriate team members.

Schedule

Monday to Friday from 8:00 AM to 5:00 PM MST (USA)

Your Responsibilities Will Include but Are Not Limited To:
- Supporting administrative tasks related to client onboarding




- Communicating with attorneys or team members when a caller requires immediate follow‑up
- Scheduling consultations and ensuring all necessary information is prepared before meetings
- Vetting callers to determine eligibility, case fit, and next steps based on established criteria
- Answering and managing incoming phone calls while providing a welcoming and professional experience
- Maintaining accurate documentation and updating internal systems with intake notes and call details
- Conducting detailed intake interviews to collect essential information from potential clients

What We’re Looking For:
- Previous experience in intake, customer service, or client‑facing roles preferred.
- Strong communication skills with the ability to build rapport quickly.
- Excellent listening, note‑taking, and information‑gathering skills.
- Ability to multitask in a fast‑paced environment while maintaining accuracy.
- Familiarity with CRM or case management

📌 Intake & Consultation Specialist (Colombia)
🏢 Job Duck
📍 Colombia