Overview
Role: Technical Support Specialist in the Partner Success Team. You will support partners using our products and services, with a focus on clear communication and effective problem-solving to resolve issues and streamline requirements.
Role Description
You will be an excellent communicator with strong problem-solving skills, responsible for ensuring seamless experiences for our partners. You will troubleshoot technical issues, respond to partner requests, review queries, and provide creative solutions to help partners expand to the Insider platform. You will advocate for partners by sharing their feedback with the Product team to improve processes and product offerings. You will also meet important SLAs, including response time and lead time for issue resolutions.
Responsibilities
- Support seamless experiences for partners by troubleshooting technical issues and providing resolutions to partner requests; review partner queries and craft solutions to streamline requirements; help partners onboard to the Insider platform.




- Advocate for partners by collecting feedback and sharing it with the Product team to improve processes and product offerings.
- Meet SLAs for response time and lead times for issue resolutions.

Requirements
- A university degree in Business, Marketing, Engineering, or related fields
- 1-2 years of experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
- Strong written and spoken communication skills in English and Spanish
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- Natural problem solver with a positive attitude and a passion for helping others succeed
- Good debugging and troubleshooting skills
- Knowledge of HTML, CSS, or other programming languages is a plus

What we expect from you
- Collaborate and build strong relationships with customers, including at the executive level
- Solid oral and written commun

📌 Technical Support Specialist (Bogotá)
🏢 Insider One
📍 Bogotá