Company Overview:

BVP takes pride with Excellent Customer Service Today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. BVP employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year. BVP's well-integrated technology solution allows for seamless integration and collaboration between North American and Colombian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles. BVP Colombia is headquartered in Bogota. To learn more about our culture, kindly visit our website www.bvpcolombia.com

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today.



Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

Responsibilities:
- Handle customer interactions across email, phone calls, client portals, and messaging platforms, responding professionally, on time, and in line with company standards;
- Take ownership of customer issues and follow them through to resolution, escalating to senior team members when needed;
- Assist with assigned tasks during the customer onboarding process, supporting a smooth experience for new accounts;
- Keep Zoho CRM updated with accurate records of all customer communications, issues, and follow-ups;
- Collaborate with internal teams including Station Operations, Technical, and Senior Management

📌 Client Success Associate (Bogotá)
🏢 Birdseye Solutions
📍 Bogotá