Overview
Account Operations Associate / Passport Global
Please watch this 2-minute video first:
https://docs.google.com/videos/d/1LOw4_NTCy0wI47FR1fZ6bJKNJNuAmu9mOPRbh5uGE/edit?usp=sharing
Full time / 8 hours per day / Remote
Compensation: USD $1,500–$1,666 per month (based on experience)
- 13 days of paid vacation / 5 paid sick days / 11 floating holidays per year
- Option to purchase 761 shares, 4-year vesting with 1-year cliff and monthly vesting thereafter

Must-Haves
- Based in Latin America
- 1+ years of experience in operations

Contract Type: Independent contractor (you will be responsible for your own taxes and benefits).
Equipment: You need to provide your own computer equipment and internet.
Passport Global / https://passportglobal.com/ / https://www.linkedin.com/company/passport-global/
About the Role
At Passport, we empower brands to reach their integral potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK,



and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
Responsibilities
- Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers
- Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution
- Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur
- Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
- Work closely

📌 Account Operations Associate (Colombia)
🏢 Latin Remote Workers
📍 Colombia