Overview
? Customer Service Representative (Multi-Channel Support) • On-Site | Medellín (El Poblado) | Full-Time
About the Role We’re looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation. You’ll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions.
Before You Apply This is a fast-paced, high-responsibility role, even at an entry level.
Schedule
- Monday to Friday
- 8:00 AM – 7:30 PM
- 1-hour lunch + 30 minutes of breaks

? On-site in El Poblado, Medellín
? Not compatible with ongoing studies or second jobs
? Requires focus, multitasking, and consistency throughout the day
What You’ll Do
- Manage customer interactions via phone, email, and text
- Convert inquiries into structured service tickets
- Support customers by identifying their needs and next steps
- Handle challenging situations with professionalism




- Coordinate with internal teams to resolve requests
- Maintain accurate records of all interactions

What You Need
- Advanced English (B2+ / C1)
- 0–1 year of experience in customer service (or similar roles)
- Strong communication skills (written and verbal)
- Good typing speed and ability to multitask
- Attention to detail and willingness to learn
- Ability to stay calm under pressure

Tools
- Microsoft Office
- Adobe

Compensation
- Salary: $2,300,000 COP
- Transportation allowance
- Overtime and legal surcharges

What Success Looks Like
- You learn quickly and adapt to new processes
- You handle multiple conversations without losing organization
- You communicate clearly and professionally
- You take ownership of customer requests and follow through

📌 Customer Service Representative (Medellín)
🏢 Ram BPO
📍 Medellín