Work Model: Full-Time | Onsite (Work from Office Only)

Employment Type: Immediate Joiners Preferred

Position Overview

We are seeking an experienced and technically strong Healthcare Applications Support Analyst with prior experience supporting U.S. healthcare clients, EMR/EHR platforms, and clinical workflows. This role is based in our Medellín, Colombia office (onsite full-time) and requires hands‑on production support experience, strong troubleshooting skills, and familiarity with U.S. healthcare operations. The idóneo candidate can join immediately and is comfortable working in a fast‑paced, client‑facing support environment.

Key Responsibilities

Production & Application Support
- Provide Tier 2/Tier 3 support for EMR/EHR systems used by U.S. healthcare providers.
- Troubleshoot application, interface, workflow, and user access issues.
- Perform root cause analysis and resolve incidents within defined SLAs.
- Support system upgrades, patches, and configuration changes.

EMR/EHR & Clinical Workflow Support
- Support platforms such as Epic, Cerner, Allscripts, Athenahealth,



Meditech, or similar.
- Assist with user provisioning, role configuration, and access control.
- Understand clinical workflows including scheduling, billing, documentation, orders, and patient records.
- Collaborate with clinical and operational stakeholders to resolve system‑related challenges.

Technical Troubleshooting & Integration
- Analyze HL7 interfaces, data feeds, and system integrations.
- Work with APIs, database queries (SQL), and application logs for troubleshooting.
- Coordinate with integration teams and vendors to resolve data/interface issues.
- Support reporting and data validation activities.

Compliance & Documentation
- Ensure adherence to HIPAA and U.S. healthcare data security regulations.
- Maintain documentation of issues, resolutions, and knowledge base updates.
- Participate in audit support and access reviews when required.

Client & Stakeholder Communication
- Co

📌 Healthcare Applications Support Analyst (Medellín)
🏢 Interscripts
📍 Medellín