Does technology excite you? Are you fluent in English and Spanish, or even better, proficient in Portuguese? At Fusion CX Colombia, we are hiring Customer Service Technical Support Representatives to deliver best-in-class service for customers who rely on innovative products and software. If you are bilingual (EN/ES) or trilingual (EN/ES + Portuguese), have technical troubleshooting experience, and thrive in helping others, this role offers the opportunity to grow in a company that values people, performance, and progress. Here, customer experience goes beyond problem-solving; it is about empowering people with solutions that make an impact. Whether you are seeking bilingual customer service jobs, call center jobs with a technical edge, or a career where your skills can create real customer impact, this role allows you to combine service excellence with technical expertise. Apply now

Job Description – Customer Service Technical Support Representative

Role Description
As a Customer Service Technical Support Representative at Fusion CX,



you will provide technical and customer care support for inquiries related to products, software, and services. This role involves handling inbound customer interactions (primarily voice, with potential support via email and chat) while ensuring accurate information, courteous communication, and effective issue resolution. You will troubleshoot hardware and software concerns, including Windows, MacOS, iOS, and Android, while simplifying technical terms for customers at different proficiency levels. Success in this role requires patience, strong problem-solving skills, and the ability to remain engaged and empathetic throughout each interaction.

Core Responsibilities
- Provide service to inbound customer inquiries regarding products, hardware, software, and services (primarily voice with potential for email and chat).
- Document and upscale cases to internal or external teams as required to resolve complex issues.
- Reply to service

📌 Customer Service Technical Support Representative – Bilingual/Trilingual – Colombia (Medellín)
🏢 Fusion BPO Services
📍 Medellín