Your mission
Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem-solvers who embrace challenges and thrive in a diverse and ever-evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self-initiative, and continuous learning. We encourage you to think outside the box, leverage data-driven insights, experiment with new ideas, and contribute your unique perspective.

We’re looking for a new team member to join us on a contractor basis, with the engagement managed via Deel.

You’ll be directly responsible to respond to our customer inquiries. Your daily responsibilities will be guided by these aspects:
- Answer customer's inquiries to help them file their tax returns
- Work with the team of tax professionals to highlight cases or actions for them
- Keep customers updated on the status of their tax returns
- Forward technical issues to Engineering




- Assist customers who are struggling to navigate the app
- While we offer multiple channels for our clients to reach us, you’ll use our ticketing system (Freshdesk) or our chat tool (LimeChat) to get back to them - we’re an email and phone-free support
- Other tasks or projects assigned by your team lead

Your profile
Hard requirements:
- English B2 minimum (company language is English)
- Willingness to learn new things
- Strong communication skills both verbal and written
- Excellent interpersonal and customer service skills
- Ability to prioritize and manage time efficiently
- Strong analytical and problem-solving skills
- You're focused on winning the customer, not the argument

Idóneo skills:
- C1+ English level
- Additional languages to help clients translate their foreign tax documents
- You have between 1 and 3 years of experience in end-user support for software products
- You h

📌 User Support Specialist for US Tax Helpdesk (Colombia)
🏢 MyExpat
📍 Colombia