Requisition ID: 266984

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

• This role is responsible for providing first and second-level technical support to Scotiabank employees globally, ensuring timely resolution of IT incidents, access management requests, hardware/software issues, and technology-related inquiries. The analyst acts as a key point of contact for internal users, delivering high-quality customer service while adhering to security policies and operational procedures.

Accountabilities
- Provide technical support to employees through phone, ticketing systems, and other intake channels.
Troubleshoot and resolve incidents related to:
- Hardware
Software
Applications
Network connectivity
User accounts and access

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Perform Active Directory administration, including:
- User account creation and maintenance




Group management
Access provisioning and deprovisioning

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Manage and update incident tickets, ensuring proper documentation and timely resolution.
Escalate complex issues when necessary.
Provide Level II technical support for applications, systems, networks, and devices.
Ensure compliance with security policies and access management procedures.
Support general users and maintain high customer satisfaction standards.
Assist Level I support teams by providing guidance and procedural feedback.

Reporting Relationships

Primary Manager:
Direct Reports:

Shared Reports NA

Dimensions NA

Education / Experience / Other Information (include only those that are specific to the role)
- • Active Directory Users and Groups
- Identity & Access Management (IAM)
- Windows Operating Systems
- Microsoft Office Suite
- Network Fundamentals and Network Topologies
- IT Security Policies and Procedures
- Incident and

📌 End User Technical Support Analyst (Bogotá)
🏢 Scotiabank Global Site
📍 Bogotá