Purpose & Overall Relevance For The OrganizationAt adidas, we have a very clear mission: “to be the best sports brand in the world¨; and a very passionate purpose: “Through sport, we have the power to change lives.” This guiding principles shapes how we operate as a company, how we collaborate with our partners, how we create our products, and how we connect with our consumers. Our values represent essential behaviors, reflecting a winning mindset we strive to see in every team member.This same purpose and mindset are at the heart of Integral Business Services (GBS) the team that delivers consistent, end -to-end business solutions across adidas. By driving process excellence and operational efficiency, GBS enables our partners to focus on what matters most: creating impact. Within GBS, the Order to Cash (O2C) process plays a key role in ensuring a smooth customer journey from order placement to payment collection. It supports business growth through standardization, automation, and strong customer focus .The Billing & Returns Specialist supports the O2C NAM organization by delivering accurate, timely, and customer-focused execution of billing and returns activities. The role contributes to positive customer experience, revenue accuracy, and cash flow by ensuring billing documents, returns, and logistics-related topics are handled in line with service level agreements, internal policies, and quality standards. The Specialist works closely with internal O2C teams and customers to resolve billing and returns inquiries efficiently, escalating issues when needed and supporting process consistency across the Order-to-Cash cycle.Key Responsibilities:Execute day -to-day billing and returns activities in accordance with defined procedures, service level agreements, and quality standardsSupport billing document management activities, including billing transmission, billing error resolution, monitoring billing due lists,



and clearing processesSupport returns and logistics-related activities, including defectives and used product returns, by validating information and coordinating resolutionCommunicate with customers through established channels (email, Salesforce, ticketing tools) to provide information related to billing and returns inquiriesCollaborate with internal stakeholders to resolve billing and returns issues efficiently and minimize customer impactIdentify recurring issues and elevate risks, delays, or inconsistencies to senior team members or managementMaintain accurate and complete documentation to ensure transparency, traceability, and audit readinessSupport continuous improvement initiatives by following standard processes, sharing observations, and participating in problem -solving activitiesRequisite Education and Experience / Minimum Qualifications :Understanding of Order-to-Cash processes, with focus on billing, returns, and logistics-related activitiesStrong customer service orientation with analytical and problem-solving skillsAbility to manage multiple requests and transactions while maintaining attention to detail and accuracyClear and professional written and verbal communication in EnglishCollaborative mindset and ability to work effectively across functionsProficiency in SAP and strong Excel skills; exposure to billing, returns, or ticketing tools is a plusPractical knowledge or hands-on experience in Billing, Returns, Order-to-Cash, Customer Service, Claims, Credit, or Supply Chain1–3 years of relevant experience supporting wholesale customers or transactional finance/logistics processes preferredExperience working in a shared services or transactional environment is an advantageadidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.#J-18808-Ljbffr

📌 Billing & Returns Specialist (Colombia)
🏢 Adidas
📍 Colombia