We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team.
In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.
Responsibilities
Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
Provide technical leadership during complex incidents and escalate resolutions promptly during on-call periods
Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements,



drive strategic initiatives, and manage installations, troubleshooting, and upgrades
Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
Establish and enhance comprehensive alerting and incide

📌 Lead Operational Intelligence Engineer (Colombia)
🏢 EPAM Systems
📍 Colombia