You're the player we're missing on this TOP Team
We are seeking a highly skilled Customer Service Expert focused on providing exceptional technical support. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. This role is idóneo for someone who enjoys working with customers, is technically inclined, and has a passion for the gaming industry. If you're a problem-solver with a commitment to providing excellent service, we’d love to hear from you
What you’ll be doing:
- Provide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts.
- Answer incoming phone calls (Inbound) from customers in the U.S.
- The advisors oversee receiving chats to solve technical problems that clients propose.
- Search the tools provided by the client for the solution to the problem.
- Show soft skills to guide clients and adapt to clients' communication style with the right words.
- High level of English required for communication with the client.




- Offer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems.
- Demonstrate a deep understanding of services and products, staying up to date with new features and updates.

The TOP Team is looking for someone who:
- B2 English level.
- Enjoys helping others and solving situations with a positive attitude.
- Proactive, responsible, empathic, and a good listener.

Let’s talk about benefits:
- Long-term contract.
- Employee fund.
- Volunteer programs.
- Career plan.
- Life insurance coverage.

Conditions:
- English B2
- 42 hours per week
- Schedules:

Training schedule: Monday to Friday 6:00AM a 14:00PM (Saturday and Sunday Off)
Operations schedules: 2 day off (00:00-9:00 /9:99 – 18:00/11:30-21:00/15:00-00:00)
- Training salary: $1.852.080
- Operations salary: $2.315.000
- Work on site Connecta Av Calle 26 # 92-32

This i

📌 Bilingual Customer Expert English Bogota On site (Bogotá)
🏢 Tp
📍 Bogotá