We are seeking a Mid-Level Application Support Engineer with strong technical skills, experience supporting enterprise applications, and the ability to work in critical, high-availability environments. This individual will be responsible for managing complex incidents, ensuring application stability, and serving as a key escalation point between IT Operations, Development, DevOps, and Infrastructure teams.
This position will play a critical role in supporting our ongoing migration to a cloud-native Azure platform while ensuring reliable 24/7 application support and operational excellence.
Job Details
Job Title: Mid-Level Application Support Engineer
Location: Bogotá, Colombia (On-Site)
Employment Type: Full-Time (Rotational Shifts)
Coverage: 24/7/365 Rotational Schedule (Day, Mid, and Graveyard Shifts)
Reports To: Application Support Lead (Esteban Toro)
Compensation: Salary Negotiable
Education
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field.
Required Experience
3 to 5 years of experience in Application Support, Production Support, or similar roles.
Experience working in mission-critical environments with 24/7 operations.
Proven experience managing and resolving enterprise application incidents.
Experience collaborating with Development, DevOps, and Infrastructure teams.
Experience conducting Root Cause Analysis (RCA) and implementing corrective actions.
Technical Skills
Microsoft Azure administration and cloud operations.
Kusto Query Language (KQL) for monitoring, troubleshooting, and log analysis.
Intermediate SQL skills for database queries and troubleshooting.
Troubleshooting and issue resolution in applications developed with PHP/Laravel and/or Python.
Experience with CI/CD platforms such as GitLab CI, Azure DevOps, Jenkins, or similar.
Monitoring and observability tools.
Knowledge of cloud-native architectures and enterprise applications.
Incident management and pr