We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are committed to developing simpler and more innovative financial services that assist credit unions in serving their current members and attracting new ones. We are building the next-generation technology layer for credit unions.
www.blossom.net
We're looking for a detail-oriented and analytical Middle Support Engineer with a strong interest in incident resolution, who thrives in fast-paced, cross-functional environments and supports client satisfaction through technical diagnosis, clear communication, and reliable execution.
Position Summary
Blossom's Digital Banking products (Web and Mobile) continue to grow in adoption and client base, driving a sustained increase in the volume and complexity of technical support tickets. We are looking for a Middle Support Engineer to strengthen Tier 2/3 support capacity,
ensuring incidents are diagnosed and resolved within SLA and that routine mobile application updates are executed reliably.
This role provides hands-on technical capacity to analyze application code (TypeScript), query PostgreSQL databases, troubleshoot GraphQL/REST API integrations, and investigate error traces in AWS CloudWatch — reducing escalations to Senior Engineers and accelerating resolution times for client-impacting issues.
Key Responsibilities
Diagnose and resolve Tier 2/3 incidents across Digital Banking products (Web and Mobile), meeting defined SLAs.
Analyze TypeScript/JavaScript code to trace application logic (conditionals, loops, API calls) and identify root causes of errors.
Run SQL queries (SELECT, JOINs) against PostgreSQL databases to investigate data inconsistencies.
Investigate and resolve integration issues in GraphQL and REST APIs (headers, auth tokens, status codes) using tools such as Postman or Insomnia.
Review logs and error traces in AWS CloudWatch (Log Insights) to accele
📌 Middle Support Engineer – Digital Banking (Colombia)
🏢 Blossom
📍 Colombia
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