We are a integral tech solutions company that believes Collaboration Betters The World.
Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpose.
About the role:
Provide technical and operational support for customers according to defined SLAs.
Work in cloud-based environments (primarily AWS) and operate/support Kubernetes-based systems (EKS).
Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
Build and maintain runbooks for NOC/SOC teams.
Serve as Tier-2 escalation for production incidents, including collaboration with DevOps and participation in a 24×7 on-call rotation.
Implement automation-driven improvements using scripts and configuration management tools to streamline system operations.
Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
Work closely with the Cloud DevOps team to transition products from development to the production environment via continuous integration and deployment processes
What We're Looking For:
At least 3 years of experience as an SRE/DevOps or in a similar cloud/monitoring role.
Hands-on experience with AWS.
Strong knowledge and practical experience working with Kubernetes and EKS.
Scripting experience with Bash and hands-on experience working with Linux systems.
Experience working with cloud monitoring, management, and alerting tools.
Strong troubleshooting skills in production environments.
Willingness to participate in a 24×7 on-call rotation.
Ability to work effectively as part of a collaborative team, with strong interpersonal skills and a positi