Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Right now, we're expanding our talent bench — a pool of skilled Sales Consultants who want to grow with us and be the first in line when new projects open.

If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

Deliver outstanding customer support via phone calls, chats, and emails;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;




Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Excellent English skills (C1 for both spoken and written);
At least 6-12 months of experience in a customer support role;
Strong analytical thinking and research skills;
Experience in travel industry;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

Experience in hospitality

Benefits:

Adaptable schedule;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also - internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture bu

📌 (EnglishCustomer Support Consultant, hospitality (Bogotá)
🏢 SupportYourApp
📍 Bogotá